Frequently Asked Questions

Below are answers to some common questions we are asked. If the information you're looking for isn't on this page, don't hesitate to get in touch with us and ask away.

What materials are your designs cut out of?

Majority of our designs and products are cut out of durable 2mm Mild Steel. Although all of our designs are also available in Stainless Steel. All of our materials are 100% Australian made and are made to withstand our climate.

Where do you deliver?

Currently we deliver all over Australia, however we are currently working on international freight. Contact us if you are unsure whether we ship to your location.

What if my goods get damaged in transit?

If you select our insurance option when making your purchase, we will take all risk of damage or loss of your goods in transit. Although we require you to check the condition of your goods before you sign for them. However if you do not select our postage insurance option, the goods will be delivered to you at your own risk as with most other sellers.

What if I want a discount for buying multiple items?

If you plan on purchasing multiple items, please give our sales staff a call and we will be able to issue you with a custom quote.

How do you treat my private information?

We are very careful with you private details and do not store your credit card details under any circumstances. We do retain your details for customer service reasons but we do not under any circumstances sell or distribute your information to third parties for marketing purposes.

Is there any maintenance required in Mild Steel Products?

Long term exposure to the elements and environment will cause changes and a continuation of the rusting process. If this is not desired, we recommend a small degree of maintenance. This involved a 6 monthly spray of Penetrol which can be purchased from any hardware store. Please note that harsh weather conditions may cause running.

Will my rusted design leech & stain the wall?

Although designs with a Natural Rusted finish have been treated with an application of Penetrol, the rust is a natural process which may continue to develop over time. Maintenance may be necessary to minimise the effects of a Natural Rust developing, see above. We encourage you to re-consider when putting a Natural Rusted design in a situation such as, and not limited to, white/ light coloured walls or onto limestone/ sandstone pavers etc. Should you be after a maintenance-free option, we recommend a powder coat finish. It is possible to have a powder coat that appears as a Rust, has slight colour variation & is slightly textural.

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